Got Questions? We've Got Answers.
Frequently Asked Questions
Everything you need to know about booking a ride, what to expect, insurance, and how we take care of your loved ones — all in one place.
Booking a Ride
How to schedule, what information you'll need, and what happens next
You can reach us however is most convenient for you — by phone, email, or fax. We want the booking process to be as easy as possible for families and care facilities.
Phone: 419-962-9405
Email: [email protected]
We recommend calling for same-day or urgent requests, and emailing for scheduled recurring appointments.
We recommend scheduling as far in advance as possible — especially for stretcher transports or recurring appointments like dialysis or chemotherapy runs. This helps us ensure the right vehicle and crew are available for your loved one.
For non-urgent trips, 24–48 hours notice is appreciated. Contact us directly if you have a more urgent need and we'll do our best to accommodate.
To get your ride set up, we'll need a few key details:
Having this information ready when you call or email helps us get everything scheduled quickly and accurately.
- Client's full name and date of birth
- Pickup address and destination address
- Date and time of the appointment
- Type of transport needed (stretcher, wheelchair, or ambulatory)
- Any special needs or medical considerations we should know about
- Contact name and phone number for the person booking
- Whether a companion will be riding along
- Approximate weight/height.
- Details about the pickup location: Is the entrance level/step-free? If there are steps, how many are there and approximately how tall are they? A ramp or lift may be required — if a professional ramp is already in place, please let us know. We may also request a photo of the entrance area to ensure we arrive fully prepared.
Having this information ready when you call or email helps us get everything scheduled quickly and accurately.
Yes — absolutely. One companion rides free on every transport, no additional charge. We encourage family members or caregivers to accompany clients, especially on their first ride with us. It helps the client feel comfortable and gives families peace of mind.
✓ One companion rides free on every trip — just let us know when booking.
✓ One companion rides free on every trip — just let us know when booking.
Yes! We work with many clients who have regular, recurring transport needs — dialysis runs, chemotherapy sessions, physical therapy, and other ongoing treatments. Setting up a recurring schedule means you don't have to call every time and ensures your loved one's transport is secured in advance.
Contact us to discuss a recurring transport plan that works with your loved one's care schedule.
Contact us to discuss a recurring transport plan that works with your loved one's care schedule.
We understand that medical situations can change quickly. If you need to cancel or reschedule, please contact us as soon as possible so we can adjust accordingly and make that time available to other clients in need.
Please call us directly at 419-962-9405 for cancellations and we'll take care of the rest. 🚐
Please call us directly at 419-962-9405 for cancellations and we'll take care of the rest. 🚐
Our Services
What types of transport we offer and who they're designed for
Non-emergency medical transportation (NEMT) provides safe, reliable transport to and from medical appointments, treatments, and care facilities for individuals who cannot safely drive or use standard transportation due to a medical condition, disability, or mobility limitation.
Unlike an ambulance — which is for medical emergencies — NEMT is for planned, scheduled trips where the client is medically stable but needs specialized transport. Think doctor's appointments, dialysis, hospital discharges, nursing home transfers, and more.
Unlike an ambulance — which is for medical emergencies — NEMT is for planned, scheduled trips where the client is medically stable but needs specialized transport. Think doctor's appointments, dialysis, hospital discharges, nursing home transfers, and more.
- Stretcher Transport — For clients who are bed-bound and must remain lying down during the entire trip. Staffed by a certified EMT or paramedic.
- Wheelchair Transport — For clients who use a wheelchair. Our vehicles are equipped with a 4-point harness securement system for full safety during transport.
- Ambulatory Transport — For clients who can walk but need assistance and a dependable driver to help them get to and from their destination safely.
Yes! While medical appointments are our primary focus, we also help clients get to meaningful events that matter to them — family gatherings, holiday celebrations, social outings, and more. We believe every person deserves the chance to stay connected to the people and places they love, regardless of their mobility limitations.
💛 Getting your loved one to a birthday party or family reunion is just as important to us as getting them to a doctor's appointment.
💛 Getting your loved one to a birthday party or family reunion is just as important to us as getting them to a doctor's appointment.
Both! We regularly partner with:
If you're a facility looking to establish a reliable transport relationship, reach out — we'd love to work with your team.
- Hospitals (discharge transport & inter-facility transfers)
- Nursing homes and long-term care facilities
- Assisted living communities
- Rehabilitation centers
- Home healthcare providers
- Private families
- Hospice agencies
If you're a facility looking to establish a reliable transport relationship, reach out — we'd love to work with your team.
Yes. All stretcher transports are staffed with a certified EMT or paramedic in addition to a trained driver. This ensures that bed-bound clients receive the highest level of care and supervision throughout their entire transport.
🚑 Our ambulance crew is always staffed with an EMT or paramedic — never just a driver alone.
🚑 Our ambulance crew is always staffed with an EMT or paramedic — never just a driver alone.
Insurance & Payment
Understanding what's covered and how to pay for your transport
Coverage varies depending on your specific insurance plan. Some Medicare Advantage plans do include NEMT benefits, while many standard health insurance plans do not.
Important: We strongly recommend verifying your coverage directly with your insurance provider before booking. Do not assume your insurance covers NEMT without confirming — this is one of the most common surprises families encounter.
We're happy to talk through what we know and help you ask the right questions of your insurer. Contact us at 419-962-9405.
Important: We strongly recommend verifying your coverage directly with your insurance provider before booking. Do not assume your insurance covers NEMT without confirming — this is one of the most common surprises families encounter.
We're happy to talk through what we know and help you ask the right questions of your insurer. Contact us at 419-962-9405.
Hometown Transportation is a Medicare provider. However, coverage for non-emergency medical transport varies depending on your plan and circumstances. We encourage all clients to contact their insurance provider to review their individual benefits — particularly for stretcher and wheelchair services, as coverage can differ.
Please note that we are not currently Medicaid providers.
Please note that we are not currently Medicaid providers.
Yes. Many of our clients pay privately for transport services. We encourage you to reach out directly so we can discuss rates and options specific to your situation and transport needs.
We want to make our services as accessible as possible for the families and clients who need them. Contact us and we'll work with you to find a solution.
We want to make our services as accessible as possible for the families and clients who need them. Contact us and we'll work with you to find a solution.
Yes — we proudly offer a 10% discount for US Veterans. It's one of the ways we honor those who have served our country.
🇺🇸 US Veterans receive 10% off all transport services. Just mention your veteran status when booking.
🇺🇸 US Veterans receive 10% off all transport services. Just mention your veteran status when booking.
We don't publish set rates on our website because pricing can vary based on the type of transport, distance, and specific needs of the client. We believe in being transparent and having that conversation directly with families before any commitment is made.
Call or email us and we'll give you a clear picture of what to expect before you book.
Call or email us and we'll give you a clear picture of what to expect before you book.
Safety & Credentials
How we train our team and keep every client safe
All of our drivers and team members complete a full set of certifications required by the State of Ohio, including:
Additionally, all stretcher transport crews include a licensed EMT or paramedic. We take our responsibility to your loved one's safety extremely serious.
- CPR & First Aid Certification
- DRIVE Course (State of Ohio required training)
- Emergency Evacuation Training
- Defensive Driving Course
Additionally, all stretcher transport crews include a licensed EMT or paramedic. We take our responsibility to your loved one's safety extremely serious.
Wheelchair clients are secured using a 4-point harness securement system. This is the industry standard for wheelchair transport and ensures that both the wheelchair and the client remain stable and safe throughout the entire trip, regardless of road conditions.
Our team handles the securement process carefully and thoroughly — we don't rush it. Your loved one's safety during transport is our top priority.
Our team handles the securement process carefully and thoroughly — we don't rush it. Your loved one's safety during transport is our top priority.
Yes! Hometown Transportation LLC is proud to be BBB Accredited. This accreditation reflects our commitment to ethical business practices, transparency, and customer satisfaction. It's one more way we demonstrate our accountability to the families and clients who trust us.
Hometown Transportation was co-founded in 2022 by Stephanie Miller and Janelle Magoto — two licensed healthcare professionals who met while working in therapy settings across Western Ohio.
Stephanie is a licensed Occupational Therapy Assistant with 18 years of experience.
Janelle is a licensed Physical Therapy Assistant with 12 years of experience.
Together, they witnessed patients repeatedly missing critical appointments due to a lack of reliable transportation — and decided to do something about it. Their clinical backgrounds directly inform how Hometown Transportation operates and how every client is treated.
Today, their healthcare backgrounds continue to guide how the company operates and how every client is cared for.
Stephanie is a licensed Occupational Therapy Assistant with 18 years of experience.
Janelle is a licensed Physical Therapy Assistant with 12 years of experience.
Together, they witnessed patients repeatedly missing critical appointments due to a lack of reliable transportation — and decided to do something about it. Their clinical backgrounds directly inform how Hometown Transportation operates and how every client is treated.
Today, their healthcare backgrounds continue to guide how the company operates and how every client is cared for.
Service Area
Where we pick up, where we go, and how far we travel
We are based in Auglaize County and provide pickup and transport throughout the following counties in Western Ohio:
Don't see your county? Give us a call — we may still be able to help.
- Auglaize County
- Allen County
- Mercer County
- Van Wert County
- Logan County
- Shelby County
- Darke County
- Miami County
- Champaign County
- Putnam County
Don't see your county? Give us a call — we may still be able to help.
Yes! We accommodate long-distance transport requests outside our standard service area by special arrangement. If your loved one needs to travel farther than our regular counties, contact us to discuss your specific situation and we'll do our best to make it happen.
🗺️ Long-distance transport available by special request — call us to discuss your needs.
🗺️ Long-distance transport available by special request — call us to discuss your needs.
Hometown Transportation LLC is based in Auglaize County, Ohio and primarily serves Western Ohio. We want to be clear that we are an Ohio-based company — there are other businesses with similar names in other states, so if you've found us via a search, please make sure you're reaching the right team!
For transport requests that cross state lines, contact us directly and we'll let you know what we can accommodate.
For transport requests that cross state lines, contact us directly and we'll let you know what we can accommodate.
Absolutely. We regularly pick up from and transport to:
Just provide the full pickup address and any access instructions when you book and we'll handle the rest.
- Private homes and residences
- Hospitals (including discharge pickups)
- Nursing homes and long-term care facilities
- Assisted living communities
- Rehabilitation centers
- Medical offices and specialty clinics
Just provide the full pickup address and any access instructions when you book and we'll handle the rest.
Ready to Schedule Your Ride?
419-962-9405
[email protected]
Going the extra mile for you — every single time. Reach out today and let us handle the rest.
